Warranty conditions
Take advantage of your product's warranty. We tell you everything you need to know to make the most of your SFA product's protection.
The purchaser benefits from a two-year commercial warranty, against any manufacturing defects, malfunctions, anomalies, or non-conformities of appliances.
The purchaser is responsible for providing all information substantiating the alleged defects within 30 days of discovering them and allowing the seller to verify their existence. Purchasers should provide proof of purchase.
The commercial warranty is limited to the replacement of defective parts or products, or to a refund for these parts through the issuance of a credit note to the purchaser, excluding any other damage. This does not include any labour, travel or on-site intervention costs. The purchaser may not, under any circumstances, claim compensation for loss of use resulting from the appliance's defect or malfunction, or for the repair of indirect damages.
This warranty does not cover defects or malfunctions caused by:
- Installation or commissioning that does not comply with the manufacturer's instructions or is unsuitable.
- Abnormal or improper use (lack of maintenance or inadequate maintenance, use of chemicals, solvents or cleaning products not intended for the appliance, presence of limescale, etc.).
- The introduction into the appliance of any foreign objects other than those it is designed to receive (toilet paper), including metallic objects, hard or fibrous materials, high-temperature or corrosive liquids, etc.
- Accidents, impacts, or damage occurring during the transport, relocation, or handling of the appliance, voltage or connection errors, power surges due to mains electricity or storms;
- Dismantling, repairs, or modifications of the appliance's components or parts by the purchaser or any third party other than installers authorized by the manufacturer or the seller's maintenance technicians.
