More than pumps: solutions

The basic 2-year warranty for every device covers parts and labour, subject to proper installation and use of the product. You can contact the after-sales service at +33 1 44 82 39 20 (toll-shared number - cost of local call), from 8.30 am to 12.15 pm and from 1.45 pm to 5.30 pm, to find out how to obtain a replacement for a defective part.

For the SANIBEST® PRO, products in the SANIACCESS® line, SANICOMPACT®, and SANIPOMPE® (except for SANIFLOOR®+ and SANIFLOOR®+ Tray), the warranty is 3 years (2 years + 1-year extension)

The macerator does not require any special maintenance; however, to ensure many years of good service, we recommend that you clean and descale your macerator regularly.

SFA's special SANIBROYEUR descaler is designed to remove scale while preserving the internal workings of your device. This should be done more or less frequently depending on the hardness of your water. If you have an adaptable macerator, you can use standard products to clean your toilet bowl (similarly for the SANICOMPACT range). 

Please note, however, that unblocking products or any other acid should not be used as they may damage the internal elements of your adaptable macerator.

You can find the instruction manuals for our devices directly on each product page and in our "Document center".
If it is an older product, you can easily locate it in the professional section using the instruction manual selector.

We recommend that you contact our technical support service team on 020 8842 0033 (option 4).

The Sanibroyeur Silence is no louder than a toilet flushing. The sound volume emitted in decibels may vary from one installation to another, depending on the product and especially the surroundings (tiled room or not, size and shape of the room, etc.). That is why we do not provide a value in decibels for our devices. However, the new silence range emits 10dB less than the previous version. Furthermore, it is crucial to follow the installation instructions to avoid the propagation of sound vibrations (no contact between the macerator and the wall, place the anti-vibration pads under the tank, mount the piping at intervals, etc.).

You can also opt to lay a layer of sound insulation between the macerator and the floor and/or wall for even better soundproofing.

One of the major advantages of SFA grinders and pumps is their ability to drain through very small diameters (ranging from 22 to 32 mm for the vast majority of products, while some larger pumps like the Sanicubic or the SANIFOS range drain in DN50 and DN100), thereby avoiding major construction work.
The recommended discharge diameter may vary by device. Please check the site's different product pages to find the most suitable discharge pipe diameters for your project.

The lifetime of a Sanibroyeur depends mainly on proper installation and proper use. However, devices typically have a lifetime of 10 to 15 years with minimal maintenance, cleaning-descaling annually, and, depending on the quality of the water in your region, the replacement of the pressure switch membrane.

It is entirely possible to install an SFA grinder even if you have a septic tank. The grinder only has a mechanical action (grinding and pushing) on materials, with no chemical effect whatsoever. It is therefore not incompatible with a septic tank.